My Game is not opening anymore!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that your game data is corrupted. You may need to remove and re-add your account by following the steps below:

REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

You can also check this link for the next steps: https://support.xbox.com/en-US/help/games-apps/...

You mean opening the DVD drive and closing it again?

Games are on disk and are 'NOT RECOGNIZED' by the console anymore...

Dear ,

Today I've got an update and now the App starts like it should I shaked my phone already and did all you wanted! Thank you very much for your god help!

All the best

Florian

We were wondering why all of our users have been quiet! I'm incredibly happy to see that the app is no longer crashing. I'll confirm with the team before considering your issue resolved, though. I'll update once I hear back from them!

Hi

I am getting no sign in screen, no option to add in any user information at all. The green screen with Xbox logo appears for about 1-2 seconds then immediately turns off.

When i reinstall it on the first attempt it lasts slightly longer and I seen the sign in but flash up before it closes but not long enough to press it

I am happy for you to pass on my account information to help rule that out.

Thanks

Perfect! I will pass on your information and reach back out once I have more. I have another user in another thread helping us out, too. It's greatly appreciated! Keep an eye out for my next update.

Hey, Florian!

Thanks for testing! You should have an invite to join our TestFlight group and to install our latest test build now. Please install this build and then let us know the following.

1. Are you still crashing? If so, please tell us what happens from install to crash, and what the last thing you see when you crash is.
2. If you aren’t crashing anymore, great! Please shake your phone from the home screen to enter our feedback submission system and file a complaint. In the field of what’s happening, let us know that you were one of the users with a crash on startup that is
   now fixed. Please make sure you indicate that this is a complaint and set a low rating – this will make sure we grab the full logs so we can validate that our fix worked properly and won’t reoccur for you in the future.

Again, your assistance is much appreciated! We look forward to your results.

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Xbox Forums Staff



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Program Forums for help with Xbox Insider Program troubleshooting.