My Game has Disappeared! Please Help!

Im GruntonHGH · Jun 15, 2016

So in the March of 2015 something amazing happened... Rayman Legends went free with gold! I played Rayman 1 on my PlayStation as a kid (this was way before I had an Xbox #XboxLoyal). I had heard about Rayman Legends from a friend that it was coming to next
gen Xbox, though that not being the main reason I bought my Xbone I was excited about it. I downloaded it when it went free and have enjoyed it for a while now, but it's magically disappeared. As I tried to boot it up it asked if I owned this game? So I thought
I would troubleshoot, I tried playing it with each of the accounts on my xbox to no avail. So the last thing I tried was uninstalling it, but when I tried to reinstall, it no longer said play or install but "buy" (GIMME $20)! So I know I downloaded it because
I've stayed up to date with the service having downloading every title offered by the Games With Gold program, considering I downloaded Tomb Raider and Bioshock Infinite (games also offered that month) it'd be pretty weird I didn't download Rayman Legends
as I've been playing it for a little over a year. So how do I go about fixing this? Do I get a code, wait it out, or just repurchase the game? Now just in case, pardon my tongue, I've been *** and we can't do anything to fix it, the game is $20 and I'll support
the developers by just rebuying it.

so... PLEASE HELP ME!

:)

Kevbom93 · Jun 15, 2016

Account doesn't exist

Please can someone help my xbox account with all my g etc has disappeared

IneptClient7186 · Jun 15, 2016

HELP PLEASE

My existing profile has disappeared and I cant create a new profie

Please help

Im GruntonHGH · Jun 16, 2016

Also I now own Battlefield Hardline digitally even though I never bought it. So unless I'm sleep shopping, WHAT IS GOING ON!?

Im GruntonHGH · Nov 2, 2018

It's only been a day with no response, but I'm not particularly happy with anything Xbox right now.

Im GruntonHGH

It's only been a day with no response, but I'm not particularly happy with anything Xbox right now.

Im GruntonHGH

Also I now own Battlefield Hardline digitally even though I never bought it. So unless I'm sleep shopping, WHAT IS GOING ON!?

DIPDIP0TAT0CH1P

Were dis you purchase assissins creed from, was this a redeem code, or a purchase from the store.

If it is from the store, make sure you are signed into the xbox with that account (also check you billing history)

If its a redeem you need to be logged in with the account you redeemed the code with, otherwise it will not appear in your ready to install section on your xbox.

Hope this helps

Rodrigo Oliver

Hi Suleyman, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Currently, there's an issue with the Mojang Servers causing this error.

[IMG]

https://x.com/MojangStatus/status/1800101837304987819

You can try a few troubleshooting steps that have worked for some players.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Close the store and reopen it.

Load the game page and click on "Install".

If it still does work, please, look for the purchase in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

RsisRsis

This seems odd, let's hope they fix the problem.

My Game has Disappeared! Please Help!