My Game has Disappeared! Please Help!

Discus and support My Game has Disappeared! Please Help! in XBoX Games and Apps to solve the problem; So in the March of 2015 something amazing happened... Rayman Legends went free with gold! I played Rayman 1 on my PlayStation as a kid (this was way... Discussion in 'XBoX Games and Apps' started by Im GruntonHGH, Jun 15, 2016.

  1. My Game has Disappeared! Please Help!


    So in the March of 2015 something amazing happened... Rayman Legends went free with gold! I played Rayman 1 on my PlayStation as a kid (this was way before I had an Xbox #XboxLoyal). I had heard about Rayman Legends from a friend that it was coming to next
    gen Xbox, though that not being the main reason I bought my Xbone I was excited about it. I downloaded it when it went free and have enjoyed it for a while now, but it's magically disappeared. As I tried to boot it up it asked if I owned this game? So I thought
    I would troubleshoot, I tried playing it with each of the accounts on my xbox to no avail. So the last thing I tried was uninstalling it, but when I tried to reinstall, it no longer said play or install but "buy" (GIMME $20)! So I know I downloaded it because
    I've stayed up to date with the service having downloading every title offered by the Games With Gold program, considering I downloaded Tomb Raider and Bioshock Infinite (games also offered that month) it'd be pretty weird I didn't download Rayman Legends
    as I've been playing it for a little over a year. So how do I go about fixing this? Do I get a code, wait it out, or just repurchase the game? Now just in case, pardon my tongue, I've been *** and we can't do anything to fix it, the game is $20 and I'll support
    the developers by just rebuying it.

    so... PLEASE HELP ME!

    :)
     
    Im GruntonHGH, Jun 15, 2016
    #1
  2. Kevbom93
    Kevbom93 Guest
    Account doesn't exist

    Please can someone help my xbox account with all my g etc has disappeared
     
    Kevbom93, Jun 15, 2016
    #2
  3. HELP PLEASE

    My existing profile has disappeared and I cant create a new profie

    Please help
     
    IneptClient7186, Jun 15, 2016
    #3
  4. My Game has Disappeared! Please Help!

    Also I now own Battlefield Hardline digitally even though I never bought it. So unless I'm sleep shopping, WHAT IS GOING ON!?
     
    Im GruntonHGH, Jun 16, 2016
    #4
  5. It's only been a day with no response, but I'm not particularly happy with anything Xbox right now.
     
    Im GruntonHGH, Nov 2, 2018
    #5
  6. Im GruntonHGH Win User

    My Game has Disappeared! Please Help!

    It's only been a day with no response, but I'm not particularly happy with anything Xbox right now.
  7. Im GruntonHGH Win User

    My Game has Disappeared! Please Help!

    Also I now own Battlefield Hardline digitally even though I never bought it. So unless I'm sleep shopping, WHAT IS GOING ON!?
  8. DIPDIP0TAT0CH1P Win User

    My game has disappeared!

    Were dis you purchase assissins creed from, was this a redeem code, or a purchase from the store.

    If it is from the store, make sure you are signed into the xbox with that account (also check you billing history)

    If its a redeem you need to be logged in with the account you redeemed the code with, otherwise it will not appear in your ready to install section on your xbox.

    Hope this helps
  9. Rodrigo Oliver Win User

    Minecraft has disappeared, help!

    Hi Suleyman, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Currently, there's an issue with the Mojang Servers causing this error.

    [​IMG]

    https://x.com/MojangStatus/status/1800101837304987819

    You can try a few troubleshooting steps that have worked for some players.

    Please, reset the store and try installing the game again.

    To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

    Then, on the Microsoft Store, type your game name: "Minecraft".

    Close the store and reopen it.

    Load the game page and click on "Install".

    If it still does work, please, look for the purchase in your Transaction History.

    Sign in here:

    https://account.microsoft.com/billing/orders?period=AllTime&type=All

    Then, copy the order number and contact Xbox Support.

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  10. RsisRsis Win User

    My game score has disappeared.

    This seems odd, let's hope they fix the problem.
Thema:

My Game has Disappeared! Please Help!

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