My game disc did not return after sending console to Xbox Support for power issue (...

You can try contacting support, but packaging instructions when sendong consoles in for repair do state that anything sent in with the console is not guaranteed to be returned. Occasionally it might get sent back in a separate package. http://support.xbox.com/contact-us If you don't see the options to request a call back or chat with support, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

^ thanks for replying.

I don't know the model of my router. other than it's what was supplied by ATT, my ISP. It's a router + modem combo and I think Motorola is the brand.

As for troubleshooting steps, I tried the Hard Reset/Power Cycle. I also did a full Factory Reset of the console.

That seemed to fix the issue - but then it started coming back. but not as frequently.

I did talk with MS support today via chat. and after a lengthy discussion, they recommended sending in the console for repairs or returning it to the store where I bought it.

I've decided to do the latter and return the console.

Yeah, that is an issue. The disc being in the drive and the console being moved is only a potential harm for the disc and only when the disc is spinning from being on. So that in itself an issue. As far as the warranty, yes it voids the warranty if you pop
the seal and open, don't do that. Otherwise Microsoft will not touch your console. In one hand you'd have your disc back, but the console is now a paperweight so weigh the differences. The console costs more to replace than the disc would be. As far as getting
the disc returned. On Xbox 360 consoles the website states to remove hdd, faceplates and discs because they could be lost and not returned. I know that I lost a faceplate that way. So before sending it in I would recommend calling Australian customer support
and see if there is a note they could put in the repair order to send the disc back with the repaired or replaced console.

Hello ,

Thanks for reaching out to Xbox forums support.

We appreciate all the details that you're sharing with us to help get this issue resolved.

Just to be clear, you've tried the Ghost Recon: Wildlands disc game on 3 different consoles, your new console, your old console

and your friend's console? And it hasn't worked on either of the 3 consoles? Is that correct?

One thing I would suggest trying is, unplugging your Xbox one X console from the power supply / wall outlet for 5 minutes.

Then plugging it back in and trying the disc again.
How to restart or power cycle your Xbox One console

Let us know! I hope this helped!

Felix

Xbox forums support

I have tried my GR:Wildlands disc on my two Xboxes. But to make sure it was not an issue with the disc, I borrowed my friend's GR:Wildlands disc, and that disc did not work either. My friends disc works at his Xbox.

/Jesper

Hi! First off it depends on where you bought the game if they will return it. But after that long it's probably unlikely. Have you checked if there are any scratches on the disc which could prevent the console from reading it? Besides that you might want
to perform a power cycle in order to see if that fixes the issue: https://support.xbox.com/en-US/xbox-one/console/power-cycle-console