My game chat is still muted even after my suspension was lifted

Alec 7 · Dec 3, 2022

I received a 8 day suspension from creating parties and talking in game chat. Now that the suspension has been served I am able to start parties again and hear some players in game chat but most all players in the lobby except ones in my party are visually muted. I’m confused because I can hear some players but others are permanently muted as if I’m still suspended.

Thank you!

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to remove and re-add your account to fix this, Alec.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

xGUTIxGMENxOBJx

yeah well my suspension was lifted October 9th and chat still not working

Nathan Roberts (Sunk

Hey there, oL Virus

As I am aware this could a slight glitch while it is restoring your permissions. Try speaking again in the next 10 minutes. If this continues, please try removing your profile and re downloading it back onto your Xbox One console.

You may also find this support article helpful to you as well:
support.xbox.com/.../nat-error-solution

Regards,

Jurassic Rival

I've come across a similar problem. I got unbanned last night from a 2 week suspension, I can join parties, but it says "Privacy settings prevent chat with some people" when they're set to adult, and I still can't send messages even after the ban had been
lifted. It's even affecting my little brothers account too. Are you at all experiencing what I'm going through?

M1chae1 216

I didn't receive an email, and I cannot request a case review because the suspension has already been "lifted" even though I cannot access communication in party chat, messages, or game chat.

My game chat is still muted even after my suspension was lifted