My friends spam reported me and I got console banned for it

The enforcement team investigates every complaint they receive and will only issue a suspension/ban if they determine you have done something to violate the code of conduct. So you can't be banned just because you receive a lot of reports. You can receive
a million reports and not get suspended.

If it's a console ban those are usually not a week and a half long. If it's only an account ban, you can try submitting a case review at
http://enforcement.xbox.com Otherwise, if it is a console ban, you can find more information about those here - https://enforcement.xbox.com/en-US/home/howto#sub-topic0-3
but there is no way to contact the enforcement team regarding them.

It says on the message it's a console 'suspension' that's my fault for the wrong word choice, it isn't you till the 28th but I can't think of a single thing I could have done to deserve a console suspension.

Maybe some other one did something on your console bad?

The enforcement team investigates every complaint they receive and will only issue a suspension/ban if they determine you have done something to violate the code of conduct. So you can't be banned just because you receive a lot of reports. You can receive
a million reports and not get suspended.

If it's a console ban those are usually not a week and a half long. If it's only an account ban, you can try submitting a case review at
http://enforcement.xbox.com Otherwise, if it is a console ban, you can find more information about those here - https://enforcement.xbox.com/en-US/home/howto#sub-topic0-3
but there is no way to contact the enforcement team regarding them.

It says on the message it's a console 'suspension' that's my fault for the wrong word choice, it isn't you till the 28th but I can't think of a single thing I could have done to deserve a console suspension.

The enforcement team investigates every complaint they receive and will only issue a suspension/ban if they determine you have done something to violate the code of conduct. So you can't be banned just because you receive a lot of reports. You can receive
a million reports and not get suspended.

If it's a console ban those are usually not a week and a half long. If it's only an account ban, you can try submitting a case review at http://enforcement.xbox.com Otherwise, if it is a console ban, you can find more information about those here - https://enforcement.xbox.com/en-US/home/howto#sub-topic0-3
but there is no way to contact the enforcement team regarding them.

It says on the message it's a console 'suspension' that's my fault for the wrong word choice, it isn't you till the 28th but I can't think of a single thing I could have done to deserve a console suspension.

Console suspensions usually happen, when multiple accounts "misbehave" on that console (e.g. a person has multiple accounts, and got suspended on one account, and continues to misbehave on the other accounts to get around an account suspension), or if there
are other strong violations against the Terms of Use (for example "Marketplace Theft", where you use accounts that don't belong to you are used to get games you shouldn't have access to), or if the console has been used for cheating or otherwise manipulating
Xbox Live.

And as Smwutches said above, each Enforcement Report is checked and investigated by a real human being with the help of data and evidence sent in with the report. For example, if a message gets reported, that message is sent in with the report as evidence.

Also, whenever multiple people report you for one and the same thing, these multiple reports get combined into only one report, but that single report moves up faster in the reporting queue. So it doesn't matter how many people report you.

If the evidence sent in with the report shows no violation of the Terms of Use or Code of Conduct, nothing will happen to you, and the people that reported you, will get their "trustability" reduced, which means reports they send in, will move up slower
in the report queue in the future.

However, if the evidence in the report show, that you violated the ToU or CoC, they will then ban your account, unless you used multiple accounts to get around previous account bans, in which case your console can get suspended for example.

I just got banned for the weekend because my friend was getting spammed by a toxic person while playing Star Wars Battlefront 2, so he told me to tell him to stop. Well I told him to stop spamming my friend and he reported me and I got banned