My friend's account was hacked and stolen by scammers?

betrezen1990 Сергей · Nov 4, 2023

My friend's account was hacked and stolen by scammers. They changed their email and phone number, none of the solutions helped, please help justice prevail and return the account to my friend, my only hope is in you

:)

KhajiBower34

Really the only thing you can do and what is recommended is that you
continue insisting with the Xbox team, explaining the situation in detail
since they are the only ones who can help you because they do have access to
the accounts and can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we as players do
not have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.

KhajiBower34

In this case, I would recommend you contact Microsoft technical support directly, since remember that I am an independent advisor, that is, there are things that I do not handle and that are beyond my capabilities as an advisor, therefore I do not handle information regarding account losses. or anything else that has to do with account security.

betrezen1990 Сер�

thanks for the answer. Tell me how can I directly contact Microsoft technical support? What do I need to do for this?

betrezen1990 Сер�

thanks for such a quick response. The scammers changed the phone number and email, which we could use for recovery, and also installed additional protection by checking through the application. Can my friend somehow get his stolen account back?

KhajiBower34

Hello Betrezen1990 С, I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm really sorry to hear that your friend's account has been hacked.

Go to Recover your account Enter the email address, phone number, or Skype name you use to sign in. Then select Next

You will be asked where you would like to receive your security code. Select Next

Enter the requested information and select Send code

Enter the security code in Verify your identity, then select Next

Thank you very much for your patience and understanding! If you need anything else, don't hesitate to contact us again.

My friend's account was hacked and stolen by scammers?