My friend sent me a gift but I didn't get it

Hi, Clara. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue. Has it been over 24 hours since your friend made the order? If yes, you can ask your friend to get the game code for you. They can sign in to https://account.microsoft.com/billing/, look for the item. Select View gift code then they can forward it to you. For more information, please refer to https://support.xbox.com/en-US/help/subscriptio....

Well I didn't get to choose between PS4 or Xbox1 yet. Since my car wanted a early XMAS gift and had to be sent to the garage for repairs. But yeah friends telling me get this or that. Still on the fence.

Hey there,

Are you and your friend in the same Country/Region? I live in Canada and my friend lives in the USA, he tried to surprise me by gifting me a game for Christmas however it didn't work as we are in different countries. He had to contact support to get a refund for the game. In the end he sent me money to purchase the game as he wanted to give me a present haha!

All the best!

Let me see if I can shed some light on this... If you bought LCE you got gifted a unicorn. I bought the season pass as well and got gifted another. Turun 10 sent it to you. (least that's what happened for me) I imported my level 50 F3 profile, but I didn't
get the unicorn until T10 gifted me one.

my friends got the card but not me can i get one

Gifts are sent in random.

There is no way to find out how and why they got the code.

Again, it is randomly given.