My Friend Passed away, Cannot access account

Discus and support My Friend Passed away, Cannot access account in XBoX on Consoles to solve the problem; My friend passed away back in March of 2017, Him had I city world on Minecraft. Him, I and my other friends spent countless hours on there and enjoyed... Discussion in 'XBoX on Consoles' started by Busky xD, Dec 2, 2017.

  1. Busky xD
    Busky xD Guest

    My Friend Passed away, Cannot access account


    My friend passed away back in March of 2017, Him had I city world on Minecraft. Him, I and my other friends spent countless hours on there and enjoyed it.... Well he was the host, since he died we can't access it. Since Xbox has privacy rules they will not
    allow me to access his save data or even account. I just don't know what else to do... Any suggestions?

    His Obituary: Norton Funeral Home, Inc. : Framingham, Massachusetts (MA)

    His GT: BLACK 0PS 21

    :)
     
    Busky xD, Dec 2, 2017
    #1
  2. LordlyApple8
    LordlyApple8 Guest
    Son cannot play downloaded game

    Hi there, I bought gta 5 on download for xbox 360 on my sons account and now it's saying that my son doesn't own it. He's linked up to his brother and a friend, his brother cannot play it either. Is it possible that his friend could of passed the rights
    to the game to his account as he knows my sons account sign in details? If so could I gain access back as the original purchaser?

    Many thanks for your help in advance
     
    LordlyApple8, Dec 2, 2017
    #2
  3. HAVINFUN4ME
    HAVINFUN4ME Guest
    Cannot Delete a sent friend request?

    My girlfriend sent a friend request on my account and i cannot delete it?....WTH? it wont go away? cannot delete at all....:{
     
    HAVINFUN4ME, Dec 2, 2017
    #3
  4. My Friend Passed away, Cannot access account

    Hi there,

    Sorry to hear about your loss. As you noted, because of the privacy rules Microsoft has you won't be able to gain access to the account. You would have to converse with his family to see what they can do about opening up the hosting ability for the game
    (assuming they even know anything about it). Otherwise you will have to start over.

    It's a reminder to users to make sure their family members know what to do with all their assets (not just the physical one) should something happen to them.
     
    Mistress Sara, Dec 2, 2017
    #4
  5. Mistress Sara Win User

    My Friend Passed away, Cannot access account

    Hi there,

    Sorry to hear about your loss. As you noted, because of the privacy rules Microsoft has you won't be able to gain access to the account. You would have to converse with his family to see what they can do about opening up the hosting ability for the game
    (assuming they even know anything about it). Otherwise you will have to start over.

    It's a reminder to users to make sure their family members know what to do with all their assets (not just the physical one) should something happen to them.
  6. RaduZabet Win User

    FH5

    Okay i did something my friend suggested to make a new account and buy the game pass from xbox, i did it and on a new account i can access horizon life and i can play with friends but on my premium edition i cannot access it or play with them. Am i banned?
  7. XA JJKILLERs Win User

    (Share) Xbox Live

    I have Xbox Gold and Game Pass Ultimate on my designated home console. When my friend signs it to her account on my console. She cannot access my Xbox Live gold or Game Pass Ultimate. How can i share these subscriptions?
    Game sharing is only allowed with in households
  8. Farscape247 Win User

    Mother passed away, Unable to access account!

    Sorry for your loss

    technically the Xbox account is the Microsoft account so in other words your Xbox account is actually your mothers, you will need to contact support directly to see what can be done as usually nothing is transferrable. these situations are awkward at best as i have been through this in the past and as with many companies they usually close the account and that's it.

    companies like Google and Facebook now have an option to set with what to do with an account upon the owner passing but i don't think Microsoft has that option yet.
  9. KyleSmithAFC Win User

    Mother passed away, Unable to access account!

    Unfortunately I don’t have most of the answers to verify my mothers account so I’m not sure how that would work!
Thema:

My Friend Passed away, Cannot access account

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