My friend has sent me a game as a gift but I haven't received it what should I do

The code came but I can't except it do to them being in a different region I've changed my location on my system but still can't except it why

If it's been over 12 hours, have them check the transaction at http://account.microsoft.com and it should list the code there and they can give it to you.

Gifting is region locked. Your friend can either request a refund or give it to someone else that is in his region.

Hi, Julian! I'm Kim, an Independent Advisor and I’m happy to help you today.

If the game hasn't been delivered promptly, it might still be processing. If it hasn't arrived after 12 hours, you can get the code from your order history. Go to your order history page https://account.microsoft.com/billing/orders and look for the item.

Select View gift code. If the code was redeemed, check the name it was sent to.

If the code is still active, select View gift code and then Copy. Paste the gift code into the body of an email and send it to the recipient. For additional help, please check this link: https://support.xbox.com/en-US/help/subscriptio....

Hey there, jesse reyes2

Please can you tell me when you gifted the game to your friend?

Sometimes these can take up to 24 hours. If the game hasn't been gifted, please go to your orders page here: Microsoft account | Order history

Once you have signed into your account, please look for the game you have bought, and you should see an option to view gift code. You can copy the gift code and send it to your friend.

Hope this helps,

Nathan