My friend has been having issues with starting any of her gamepass games on Xbox Series S,...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Unfortunately, for an exact resolution, you need to know exactly what happens, and even then there are many factors that only he can analyze. it is possible that the source is his network, try using a cell phone mobile signal for testing and see if it works.

another option is to install Windows, in this case, ask them to create another Windows profile and test and see if the games work.

This did no work as my mother bought the game on her account and we game share , the game was missing on her list too , even after doing the steps the game did not appear on the owned section or gamepass section of the full library on both Xbox series s consoles

Sorry for my delay my friend.

Back to our issue... I downloaded it on my Series S, from gamepass.

My console is in the region Brazil and language English UK.

And weird enough, the game is in English on my console. :/

Is it possible for the xbox one machine could be the issue? My daughter has an " Xbox One S " machine, I reset default to her controller on my machine, her player still looks up even with a new start game, player 2 in this game loaded normally though (
no issues ).

Hello BradB_82. My name is Jose.

Hogwarts Legacy cannot be purchased for Xbox Series S. The game is only available for Xbox Series X and Xbox One.

According to a press release from Avalanche Software, the game's developer, Hogwarts Legacy could not be released for Xbox Series S due to performance limitations. The Xbox Series S has a weaker GPU than the Xbox Series X, which could have caused performance issues with a game as ambitious as Hogwarts Legacy.

The Xbox Series S has a weaker GPU than the Xbox Series X. This could have caused performance issues with a game as ambitious as Hogwarts Legacy.

Here are some reasons why Hogwarts Legacy cannot be purchased for Xbox Series S:

Hogwarts Legacy is an open world game with a huge world to explore. This requires a powerful GPU to generate high-quality graphics.

Hogwarts Legacy has a complex combat system that requires a powerful GPU to run smoothly.

Hogwarts Legacy may be released for Xbox Series S in the future, but for now, it's only available for Xbox Series X and Xbox One.

I hope this information has been useful to you and that your doubts have been clarified.