My friend got me a 20$ card for my bday and it only has 16 digits and not the receipt. What...

Hi Braydon! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox gift card.

I'm afraid you will need to have the receipt/proof of purchase if you want to have the gift card checked by Microsoft Xbox Support. Perhaps, you may contact your friend's dad and have him coordinate this over to the Microsoft Store where it was purchased to acquire a copy of the receipt.

You may also have your friend's dad request a replacement to the physical Microsoft store as an alternative option.

Once you have the proof of purchase, you may contact Microsoft Xbox Support for further assistance. According to the official Xbox website: https://support.xbox.com/en-US/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

"When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the code.

Note: Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer."

You may contact them through this link:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

My son got two gifts cards of $40 each, trying to redeem on his xbox one x, asking for 25 digits code, the card has only 16 digits code. What I should do?!

I just got a JJ Watt Elite code from Madden 20 Club Championship but it is A 16 digit code. The Microsoft Store only accept 25 digit code from Madden 20 game. How do I redeem the 16 digit code in the Madden 20 game linked to the Microsoft Store?
Thank You for your time and help.

the game? if you didn't buy it in microsoft stores and bought it with third parties, you could be scammed friend

Got it, love it. Mine has a 16 digit code that Gamestop gave me for pre-ordering, but I can't find where to input the code. It's only 16 digits.

I know what games im interested in and the only reason why i use it is cause some friends and family like to see what games im interested in and surprise me for my bday or holidays