My friend can't install the game I gifted to him even though his order history indicates...

I don't know his username, but the account is under the email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. When he searches for the game in the store, this is what appears.

He tried it, and now he has the option to download. Thanks.

He should sign out of the Microsoft store and sign in with the account he used to redeem the game and then check for it again

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

He redeemed the code before he created the Microsoft account? What account did he redeem the code on? He should search for the game in the store, it should come up as owned and he can install it from there.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your gift problem.

Try checking your order history to see if you can find the purchase or gift that you have made to your friend.

You can check that here:

https://account.microsoft.com/billing/orders/

If your friend has not received it yet, you can also let him check his order history. If that gift has a code on your order history, you can just give that code to your friend so that he can just use it to redeem it on his account and he should be getting it after that.