My friend can't access his account

Discus and support My friend can't access his account in XBoX Accessibility to solve the problem; My friend and I need some help with an xbox account. It is a very old a long lived account and had been on many consoles and units, however recently it... Discussion in 'XBoX Accessibility' started by NoVa BETA, Sep 14, 2022.

  1. NoVa BETA
    NoVa BETA Guest

    My friend can't access his account


    My friend and I need some help with an xbox account. It is a very old a long lived account and had been on many consoles and units, however recently it has asked him to do a 2 step verification to access the account however the account has an old phone number that he no longer owns and is unable to change this number to his new one, meaning he is unable to access the account that has alot of money and games put into it he had tried many times to change it but it will not allow him to, is there any advice someone can give to help us resolve this and get his precious account back

    Many thanks

    :)
     
    NoVa BETA, Sep 14, 2022
    #1
  2. [ A J ] Win User

    My friend can't access his account

    Hi, NoVa! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I'm sorry to hear your friend is experiencing issues accessing his account.

    If your friend is unable to access any of the contact methods used to receive a security code, the best thing to do is to fill out Microsoft's online account recovery form: https://account.live.com/acsr

    Here's how to do it:

    1) Enter your Email, phone, or Skype name in the first box if you know it.

    2) In the Contact email address text box, type an email address where Microsoft can contact you or send your password reset link. Note that this email address should be different from the one you’re trying to recover.

    3) In the third text box, type the characters displayed on the screen. This is to verify that you aren’t a robot.

    4) To help maintain the security of your Microsoft account, you’ll be prompted for several pieces of identification info that you provided when you initially set up your account. Fill in as many of the boxes as you can.

    You can find additional tips on how to fill out the only recovery form, at:

    https://support.xbox.com/en-US/help/account-pro...

    Please let me know if you have any questions.

    Best regards.
  3. ssaucyniyaa Win User

    My friend can’t access his account

    He may want to contact support to see if they can assist. 1-800-4my-xbox if he's in the US/Canada or
    http://suppport.xbox.com/contact-us

    You should not post personal information on a public forum.
    Will calling them be a definite resolution to my problem
  4. Smwutches Win User

    My friend can’t access his account

    He may want to contact support to see if they can assist. 1-800-4my-xbox if he's in the US/Canada or
    http://suppport.xbox.com/contact-us

    You should not post personal information on a public forum.
  5. Zero Jehuty Win User

    My friend can’t access his account

    He may want to contact support to see if they can assist. 1-800-4my-xbox if he's in the US/Canada or
    http://suppport.xbox.com/contact-us

    You should not post personal information on a public forum.

    Will calling them be a definite resolution to my problem
    Hello,

    If they can provide enough info to prove the account is their support should be able to resolve the issue.

    We here can not assure anything.

    Zero
  6. IAFanOfSteel Win User

    My son can't access his account (hacked)

    I understand, but...

    1) That's a huge pain

    2) It should be a simple fix if I could just talk to a human.
Thema:

My friend can't access his account

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