My forza horizon 5 keeps crashing on startup. I have basically tried every youtube video....

Hello Joshith,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Would you please reinstall the gaming services and reset the Microsoft store and the Xbox app? Please perform these steps with the Microsoft store and the Xbox app closed and make sure there are no games being downloaded or installed on both apps.

• Go to start > Search for PowerShell > Right click > Run as administrator. Type the following command and press enter:
  
• get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• Press Windows + R and type in "regedit". Press enter.
  
• Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
  
• Delete the folders "GamingServices", "GamingServices.net" (if they're still there).
  
• Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Repair, then Reset.
  
• Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Repair, then Reset.
  
• Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.
  
• Press Windows + R. Type WSRESET and press enter.
  

Restart your computer. Run Powershell as administrator and run the following commands (one at a time):
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
(this command can show you some errors, this is normal, just wait until it finishes)

• Start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. Also sign in on the Microsoft store with your Microsoft account.
  
• Restart your computer one more time. Open the Xbox App and sign in with the same account as the Microsoft store.
  
• Check your computer region/country and language and please make sure it is the same as your Microsoft account (https://account.microsoft.com/profile). Also check your time zone and date/time is correct.
  

Do you have any third party antivirus programs installed? (even disabled ones)

We are looking forward to your response and if you have other clarifications, you can get back to us by replying to this post.



We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Joshith,

Thank you for your reply. Our focus here is on helping with a wide variety of Xbox product and service related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.



Kindly follow the links below.

1. My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net)
   
2. Release Notes and Known Issues – Forza Support (forzamotorsport.net)
   

If you still need more support, go to this link. Forza Horizon 5 – Forza Support (forzamotorsport.net)

I sincerely hope that with the helpful articles provided, you achieve your desired resolution.

If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)





We wish you a good day!



Kind regards



Xbox Forum Moderator

Microsoft Community

Hi, I just did this, it didn't work. I added forza as an exception to windows defender. That didn't work either.

Hello Tsukicchi,

We really appreciate for your time and effort.

Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place. We have found link that might help you find the solution of your issue. FH5 Known Issues – Forza Support (forzamotorsport.net)

Your concern is a known issue with Forza 5. Kindly check on the link the one we search below.

Crashes

• Crash - Crashes during free roam, tuning cars, applying upgrades due to memory issue causing loss of tunes, cars, or upgrades
  
• Crash - Game may crash on launch for some players. Please see support article "My Game is Not Launching or is Crashing on PC"
  
• Crash - Game may crash with the error message "The memory could not be read" (Date Updated: 10.04.22)
  

If still, the problem persists after this, we highly recommend submitting a ticket with them through this link. FH5 Known Issues – Forza Support (forzamotorsport.net)

We hope it worked out well for you now.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Tsukicchi,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. We will be glad to assist you with this. However, before we proceed, we would require some more information to assist you better.

1. Have you updated the system, drivers, game services to the latest version?
   
2. Do you have error message? may we ask for the screenshot of it?
   
3. Is it only happening on this game, any other games affected?
   
4. What version of the Xbox app and Gaming services?
   
   Xbox app > select Profile picture > Settings > About
   
5. May we ask for the Windows version and edition of your computer or laptop? Please type WINVER into the Windows search bar and hit Enter.
   

Meanwhile kindly check if you have done these. (You may skip those you have already performed.)

1. Install PC updates including Optional Update. Guide - Update Windows
   
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
2. Please do the update of drivers, guide - update drivers in Windows.
   
   • NVIDIA
     
   • AMD
     
3. Note: Please make sure you know your credentials before proceeding to the next steps. If in doubt, try to manually sign in here: Microsoft Account | Home.
   
   • Log out from Xbox app and Microsoft Store. Make sure there is no account remain logged into those apps.
     
   • Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
     
   • Clear the store cache by typing “wsreset” in the Windows search bar. Run this as admin and wait for the screen to close and open the store automatically.
     
   • Try reinstalling the Gaming Services package on your Windows 10 device:
     
     1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
        
     2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
        

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

1. Wait for the process to finish.
   

1. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
2. Sign into the Microsoft Store and please update all the Xbox apps by following this guide: Get updates for apps and games in Microsoft Store
   

You may also try visiting on this link: https://support.forzamotorsport.net...My-Game-is-Not-Launching-or-is-Crashing-on-PC.

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community