My Fortnite | Xbox Cloud Gaming won't load and keeps coming up with the same error, how do...

Hello Fortvne, my name is Oskayra and it will be a pleasure to help you.

Check your account linking:

Double-check that your Microsoft account is correctly linked to your Epic Games account. You can do this by logging into your Epic Games account on their website and visiting the "Connected Accounts" section.
Make sure the account shown under "Microsoft" matches the account you used to purchase the Fortnite Crew subscription.

Contact Epic Games Support:

With the support of Epic Games. They can investigate the issue further and help you receive the Fortnite Crew items you purchased.
Give them clear details, including your Epic Games username, your Microsoft account email address, your purchase date, and any relevant error messages.

https://www.epicgames.com/help/

Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products frequently classified as PUPs (potentially unwanted products). Carefully research any product advertised on the site before deciding to download and install it.

Check for known issues:

Occasionally, there may be temporary outages or server issues that impact Fortnite purchases. Please check the Epic Games website or social media channels for any known issues.

Consider waiting: In some cases, there may be a slight delay or failure in the cloud.

You can also try restarting your game and your gaming device.

I hope this helps! Please feel free to ask if you have any further questions or need additional clarification.

Oskayra

Hi yes, I am also having this problem, when I launch Forza horizon 5 (on xbox app) I keep getting the error, I even downloaded it on my xbox one and it still gave me the same error when I tried loading up my cloud save for this game. Did my cloud save get corrupted? If so what do I do?

I figured it out. Load through your phone or PC to the Xbox cloud. Load up Fortnite and it'll let u do it through there. Quit the game on your device and log back in in your console

there is no error I tried to do it on my phone but it won't work and I don't have an xbox one or later but on PC I just try pressing the button and it won't work nothing comes up but it is in the cloud gaming section so I'm not sure why its not working

I'm seeing the same thing as both of you guys. In my case it won't let me load a saved character from cloud storage, but everything else seems ok. I get this error 807b01f7 as well.

I do see a service alert for Xbox live at the top of this page but it doesn't specifically mention cloud saved games.