My Fifa 22 keeps crashing

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, you may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

After the in-game upgrade, I played FarCry 6 for 1h 30mins with no crashes but the FIFA 22 still crashes and I the crash dumps for the FIFA 22 only.

I'll upload it, could you help me take a look and see what's the issue?

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please check this out https://help.ea.com/en/help/fifa/fifa-22/access...

Hope this helps

Perfect. This is for FIFA 22, are you trying to get the points for FIFA 22?

I called Xbox Support, and we finally got this issue resolved. We tried a ton of things, so it's hard to know exactly what worked. In the end, I think this is what did it:

1. Uninstalled FIFA 22
   
2. Reset your console > Reset and keep my games & apps
   
3. After the reset and when I was setting up, there was a prompt that was something like "We've found previous settings/preferences, do you want to keep them?", and I picked "No thanks."
   
4. After the reset was complete, then I reinstalled FIFA 22
   

Though I had repeatedly uninstalled/reinstalled FIFA 22 before, and reset the console several times, I think this was the first time I had uninstalled FIFA and reset the console before reinstalling FIFA again.