My external hard drive is showing as media only

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello LonelyLoser, what type of external HD did you buy, is it a well-known brand or is it a white label?

Have you tried to format the external HD through the console?

I had this issue at first. I fixed it by connecting my external hard drive to the rear USB port. If you plug it into the one on the side, it will only work as a media device.

Which port did you connect your external hard drive to?

@Farscape247 I did that and the external hard drive shows, but when I select it only gives me the option to "view contents", when I select view contents it takes me to the media player, when the media player opens it says "no devices found".

Hello Khaji,

I am still not able to see my screenshots and game clips on my external hard drive.

The drop down menu between the "on the Xbox network," "On this Xbox console," and "On external drive" are there, but the external drive has nothing on it to view.

I have went through the process to copy the contents from the Xbox network and Xbox console to the external hard drive via the Manage option several times, but it says there are no captures on it when I select it afterwards.

The external hard drive is plugged in, is USB 3.0, and properly formatted to be media only

Thank you,

So I figured my situation out, and maybe it will help OP and others. I was connecting the hard drive with the USB extension cable that came with my hard drive, as my power outlet is a little far from the console. I figured out a way to get things a little
closer and not use the extension cord, and it worked just fine with formatting. My guess is that despite it being a USB 3.0 Drive, the extension cord that came with it was only 2.0.