MY ERROR IS AN ILLEGAL STATE CHANGE HAS BEEN REQUESTED

Hi Mayank,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I understand that you're experiencing issues signing in with your Xbox account in Asphalt 9 and encountering an "Illegal State Change" error. Since you've mentioned that you use the Microsoft Authenticator app for sign-in and that you can sign in on the browser, it's possible that there's an issue with the integration of your Microsoft account with these specific apps or games. Here are some steps you can try to resolve this issue:

1. Check Your Network Connection: Ensure that your device has a stable internet connection. Connectivity issues can sometimes cause login problems.

2. Update the Apps: Make sure that both the Xbox app and Asphalt 9 are updated to their latest versions. Outdated apps may have compatibility issues.

3. Reinstall the Game and Xbox App:

- Try uninstalling the Asphalt 9 game and the Xbox app from your device, then reinstall them. This may help resolve any corrupted files or settings causing the error.

Remember to ensure that you're using the correct credentials for your Microsoft account. If you're still encountering the "Illegal State Change Has Been Requested" error or other sign-in issues after trying these steps, contacting the game's support or Xbox support should be your next course of action, as they can investigate the issue further and provide personalized assistance.

Your Sincerely

| Microsoft Community Support Specialist

好 jim bob jr5959,



欢迎来到微软社区论坛。 感谢您今天与我们分享您的担忧，我们希望一切顺利。



我们了解到您正在尝试 入 Forza Horizo​​ n 5 游戏的舰队/派对，并提示错误非法状态更改请求。让我们一起检查一下，以便您重新投入游戏。

1. 您有防病毒软件、反恶意软件、VPN 或 PC 优化器吗？
   
2. 时间、日期和地区是否与在玩 Forza 时使用的帐户匹配？
   
3. 登录 Microsoft Store 和 Xbox 应用程序的帐户是否与玩 Forza 时使用的帐户匹配？
   
4. 问题是什么时候开始的？在此之前是否有任何可能的更改/更新？
   
5. 这是 Windows 10 还是 Windows 11？
   

请不要忘记在此处查看可能与您的问题相关的已知问题。

Xbox Status

Known Issues for Game Launches



我们正在等待您的回复。 如果您发现对我们的描述有任何误解或澄清，请告诉我们。

*请理解我正在使用翻译工具来帮助您，翻译可能包含语法错误和拼写错误的单词。





真挚地，

凯西 A。

Xbox 论坛版主

微软社区

Go to Xbox.com, sign in and check if everything is okay on your account

Hello again, by the information I found this may be related to some Windows update that did not fix correctly in the console, below I send you another possible solution, if it does not work, you can try to reinstall the operating system, but keeping all your files and pc, ie only Windows will be reinstalled.

https://www.youtube.com/watch?v=5YREq6OS6sU

Note (Standard Disclaimer): This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

The ones listed in the manager credentials, remove them, you will be able to see the email on the windows credentials part