My entire VIP status disappeared/all my points?

Discus and support My entire VIP status disappeared/all my points? in XBoX Rewards & Social to solve the problem; I made sure to update my live subscription week/s before my xbox live account ran out because it said I would lose my VIP status. Well I somehow still... Discussion in 'XBoX Rewards & Social' started by kirby9099, Mar 9, 2017.

  1. kirby9099
    kirby9099 Guest

    My entire VIP status disappeared/all my points?


    I made sure to update my live subscription week/s before my xbox live account ran out because it said I would lose my VIP status. Well I somehow still lost my VIP status and my remaining points. Now I think I only had 250 points so its not a big deal, but
    I lost my 2 star status and was only a few dollars from 3 star status. Can someone look into this for me please? IT also states that I've been a member since ??? and when I go to my dashboard it states it will take a couple days to create my account..umm I've
    already had an account?

    :)
     
    kirby9099, Mar 9, 2017
    #1
  2. ForeverEndless-[xboxvenue]
    ForeverEndless-[xboxvenue] Guest
    All of my Rewards have disappeared!

    A couple days ago I reported that I hadn't received the reward for completing 2 missions this month involving Ghost Recon and spending over $60 on live. Now all of my reward points have disappeared and my vip status reset. What is going on with this system?
    Is there a bug with my account? Why is it so difficult to contact someone?
     
    ForeverEndless-[xboxvenue], Mar 9, 2017
    #2
  3. chewbacker2000
    chewbacker2000 Guest
    Reward Account Reset

    My Xbox Live Rewards account seems to have reset and when I sign in it is acting as if I'm new to the program despite being a member since 2011. All my reward points have disappeared, all my VIP cash back levels have disappeared and the 6000 reward credit
    challenge I should have just complete has disappeared.

    I am very confused. Please help.
     
    chewbacker2000, Mar 9, 2017
    #3
  4. Smwutches
    Smwutches Guest

    My entire VIP status disappeared/all my points?

    It's just a glitch. You'll just have to wait for everything to show back up.
     
    Smwutches, Mar 9, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello kirby9099,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    My entire VIP status disappeared/all my points?

    Hello kirby9099,

    Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
    that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning. Apologies for the inconvenience.
  7. Smwutches Win User

    My entire VIP status disappeared/all my points?

    It's just a glitch. You'll just have to wait for everything to show back up.
  8. XBLRewards8 Win User

    My VIP Status

    Hello D N tity,

    There was a delay in our purchase information source around the beginning of this month that caused your purchases on the 28th to appear after the extra star calculations had been run. We are currently working with our platform team to promote the users
    affected by this issue. Apologies for the inconvenience. Once they deploy their hotfix for this issue, we will update this thread.
  9. XBLRewards8 Win User

    My VIP Status

    Hello D N tity,

    We can confirm seeing your extra star now being awarded on our database. You should be able to see this extra star yourself once this information is uploaded to the website. This should happen within the next few days.
  10. CausingDrip Win User

    Onslaught DLC

    I have noticed that my previous VIP pass isn't working, an that all VIP Map Packs have disappeared from both the in-game store and Xbox Live Marketplace, as well as he Map Pack 7/Vietnam Update. Just gone from the face of the earth.
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My entire VIP status disappeared/all my points?

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