My email reset on roblox isn't working

Thank you for trying to help but this does not apply to my situation. There is no email address or phone # attached to the Roblox screen name. I need help finding where to prove the Roblox account is my sons through Xbox so that Roblox support can assist with a password reset.

Hey there!

I'm sorry to hear about the console frustrations. If you're absolutely sure you're using the correct email address (checked spelling, domain [ie Hotmail vs Outlook, etc]), then you'll want to reach out to
phone or chat support. They can take a closer look at your account and hopefully help you out a bit more than we can.

Good luck!

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Hello Connor,

If you still have access to Roblox on Xbox it shows the account username that’s linked to your Xbox profile in settings while in game. Username/Email/Phone can be used to sign in for Roblox. If you can’t remember the password a email or phone number is required to reset the password. The Roblox website will have more information on password resetting and account recovery.

https://en.help.roblox.com/hc/en-us

Yes, it is possible to recover a Roblox account even if you are logged in to your Xbox. However, recovering your Roblox account is independent of your Xbox account, and you will need to use the recovery methods that Roblox provides.

Recovering your Roblox account:

1. Reset password:

If you remember your username, you can go to the Roblox login page and click on "Forgot password?" or "Recover account."

2. Email or phone verification:

If you have an email or phone number associated with your account, you can use this method to reset your password.

3. Roblox support:

If you do not have access to an email or phone number associated with your account, you can contact Roblox support at roblox.com/support.

4. Xbox and Roblox Account:

If you have linked your Roblox account to your Xbox account (Gamertag), you will need to use your Roblox account password to log in, even if you are logged in on Xbox.

5. Recover your account via Xbox:

If you have access to your Xbox console, you can try logging into Roblox via the Xbox app and resetting your password there, or try recovering your account using an associated email or phone number if you have access to those details.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

I know how stressful it can be to lose access to an account, especially when you're not even getting the reset emails. You’ve already done the right thing by checking your inbox, spam, and trash — let’s try a few more things to get you back in.

First, double-check the email you're entering; Make sure you're using the exact same email address that was originally linked to your Roblox account. Even a small difference or typo will prevent the system from sending the reset link.

If you’ve used more than one email in the past, try each one at:

https://www.roblox.com/login/forgot-password-or...

next, give the email time and check all folders again. Sometimes Roblox emails are delayed or get filtered differently depending on the provider. Try requesting the email again and wait a few minutes — then check:

Inbox

Spam or Junk

Promotions or Updates

Trash or Deleted folders

Also, add Roblox to your safe senders. To improve your chances of receiving the reset link, add this address to your contacts or safe list:

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Then try sending the reset email again.

If you still not getting anything? Contact Roblox Support. If nothing works, you’ll want to reach out to Roblox directly:

https://www.roblox.com/support

Here’s what to do:

Use the email address you think is tied to your Roblox account

Under Issue Details, select "Account Hacked or Can’t Log In"

Include your Roblox username (if you remember it) and explain that you’re not receiving reset emails

You’re not alone in this — I’ll help however I can.

Please let me know if you need any further assistance. Looking forward to your response.