my email has been replaced with an unrecognizable email

Rafa Sarabillo · Sep 29, 2023

On 29/09/23 my email address security backup has been replaced with an email address with the domain @aoni.cool. I assume that it was a virus since at that time i was installing a valorant cheat client. I still have access to this account, but i cant do anything, since microsoft sends a code to the @aoni.cool email view security activities. The account has bought 3000 vbucks to my account, along with this i will be doing the same to epic games. Please give me back access to my account. i couldnt insert the screenshot so heres the imagebin: https://imagebin.ca/v/7c03VyRGx7i3 I also couldnt find a microsoft security topic so i used the xbox one instead

:)

Rafa Sarabillo00

hi this is the same person from that question, sadly my account password was changed. Why isint microsoft sending confirmation emails to the back up email concerning the security change? shouldnt they be providing a code? this is why i use gmail more often

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

The only thing you can try is to recover your account. Account recovery is totally in the hands of the user as support can’t do much in this situation.

For account recovery, you may kindly visit: https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

hockeychibi

if your console has been tampered with then it will not be replaced, regardless of what the email says

onyxishere

Sorry to hear it. Also, you shouldn't post your contact info on the forums.

If you have lost access to your account you'll need to contact phone support and open an Unauthorized Access Ticket. They'll be able to help you out from there.

support.xbox.com/contact-us

Good luck.

sirdeco

im so gutted Dear Declan,

Hello. It's Brittany. I would like to thank you for taking the time to contact us in regards to your Xbox Live account password reset request.

However, at this time I have not been able to validate your identity. Therefore, I cannot reset your password.

We take your online security very seriously and keeps a record of all access claims.

I understand you have questions and concerns regarding this issue, and apologize that Microsoft Support agents cannot further assist with this issue unless I can validate your identity.

If you have forgotten your Microsoft Account ID password, please go to www.accounts.live.com and click the “Can't access your account” option then select “ I forgot my password” and follow the steps from there. Please be sure to update all account information
as required.

Once again, I apologize that I am unable to reset your password.

Sincerely,

Brittany

Xbox Customer Care Advocacy Team

Contact Support i feel like crying

my email has been replaced with an unrecognizable email