My email does not exist anymore and I have forgotten my password, is there anyway to get...

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid only way to recover an Xbox account is via the account recovery form here https://account.live.com/password/reset

There isn't a way to reclaim the account without the email or password. Account can only be recovered when the email or registered phone number is available and accessible.

I'm sorry about this.

I have a similar problem, my ex-girlfriends brother set up my account. I asked him to put in my email address but instead put his own by mistake, As I didn't really need to change it at that time I left it alone, but as games progress on I now need to change
it, and of course he has since he doesn't use this email anymore he has forgotten the password. Is there a way of resetting the password as I have tried the above link but it doesn't exist anymore. Thanks

Hi,

as I said, the former email does not exist anymore, so there's just one email left to log in with, which is email "B" as described above. Email "A" is no longer registered at Microsoft and also does not exist as a mail address anymore.

I already reset the password before posting here. Resetting the password has no effect on the issue. The only proof I have is me seeing two X-Box accounts in my game launcher. Since I merged two Microsoft accounts I assumed that the X-Box accounts would be merged as well, as these do not exist as standalone accounts without connection to a Microsoft account.

It's not even a matter of a forgotten password though, the email attached to the parental account no longer exists. otherwise I would be able to just reset the password to the account and there wouldn't be a problem.

Hi,

the account still exists but it has no more friends.

The only thing you can try is to give in your email into the login of the MS site and click on 'forgot password', if it was the right email you will get an email with a link to reset your password. If it was the wrong email you'll have to try another.

If that old email doesn't exist anymore I fear there is no more chance to get access to the account again.