My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the...

My first elite controller broke in the first week, the left thumbstick internal snapped, hopefully the series 2 controller is good

Thanks, I'm running an Xbox Series S that I got 3 days ago with a design lab controller from much earlier this year, latest standard build OS as of 10/2/22. 4 of my controllers were from box, 2 black series controllers, 2 design lab controllers. My newest series controller dates back to 06/21/22. I don't feel the need to include people I know, however this does not seem to be a foreign problem for anyone who uses a controller that doesn't COME WITH the console. I just can't buy a controller and pay shipping to have a chance of fixing it, I just want one controller ever.

I would like to get this controller repaired but I can only find ways to get a replacement. This is a xbox design lab controller so idk if they're gonna replace it, plus the serial number didnt show up when I punched it in. Is there an easier way to get a replacement or a fix for this elite series 2 controller?

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Yes, they will try to repair it and if it can't be repaired it will be replaced with the same unit. They will replace it with another controller if they don't have stock for the same unit.

Typically they just send you a whole new unit while they refurb the old if possible. They should replace it with the same colors too. Keep in mind though that the Elite Series 2 controller is VERY notorious for left stick drift unfortunately.