My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the...

Yes, you can personalize an Xbox Elite Series 2 controller through the Xbox Design Lab website, and it also ships to Romania!

My first elite controller broke in the first week, the left thumbstick internal snapped, hopefully the series 2 controller is good

Thanks, I'm running an Xbox Series S that I got 3 days ago with a design lab controller from much earlier this year, latest standard build OS as of 10/2/22. 4 of my controllers were from box, 2 black series controllers, 2 design lab controllers. My newest series controller dates back to 06/21/22. I don't feel the need to include people I know, however this does not seem to be a foreign problem for anyone who uses a controller that doesn't COME WITH the console. I just can't buy a controller and pay shipping to have a chance of fixing it, I just want one controller ever.

Mine was shipped to me with a defect in the left thumb stick. Not drift, but a physical noticeable bumpy feeling when you move the thumb stick. I specifically told the Microsoft associate I was on the phone with that I do not want them to replace my unit with a generic controller as I literally just opened mine today and it has my gamertag and custom colors. Are you guys saying that they will make sure my controller is exactly as I ordered it originally? I would be more than just angry if not.

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Yes, they will try to repair it and if it can't be repaired it will be replaced with the same unit. They will replace it with another controller if they don't have stock for the same unit.