My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the...

Discus and support My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the... in XBoX on Consoles to solve the problem; I’ve had my Elite series 2 Design Lab controller for maybe 3 weeks and the left joystick completely crapped out on me… as soon as I veer to the right,... Discussion in 'XBoX on Consoles' started by FryBaLLzzz2468, Mar 17, 2023.

  1. My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the...


    I’ve had my Elite series 2 Design Lab controller for maybe 3 weeks and the left joystick completely crapped out on me… as soon as I veer to the right, it’s like it hits a brick wall, then, if i push passed that point, it gets stuck to the right. I’ve already filed a claim and received a shipping label to send it in but I’m curious if I’m going to be receiving the same controller back because they will just repair this one? Or, will they completely replace it with a new one with all the same custom specs? Or….. I read somewhere on Reddit that they will just replace it with a standard black series 2….. which would be infuriating to say the least. Anybody have any insight?! Im about to ship it today cuz it’s the only controller I have right now!!

    :)
     
    FryBaLLzzz2468, Mar 17, 2023
    #1
  2. Virat Sharma_12 Win User

    How can I buy an Xbox Elite Controller 2?

    Yes, you can personalize an Xbox Elite Series 2 controller through the Xbox Design Lab website, and it also ships to Romania!
  3. LeGiTxxPunkSteR Win User

    xbox one elite controller

    My first elite controller broke in the first week, the left thumbstick internal snapped, hopefully the series 2 controller is good
  4. Zag Montz Win User

    Xbox controller drift scheme?

    Thanks, I'm running an Xbox Series S that I got 3 days ago with a design lab controller from much earlier this year, latest standard build OS as of 10/2/22. 4 of my controllers were from box, 2 black series controllers, 2 design lab controllers. My newest series controller dates back to 06/21/22. I don't feel the need to include people I know, however this does not seem to be a foreign problem for anyone who uses a controller that doesn't COME WITH the console. I just can't buy a controller and pay shipping to have a chance of fixing it, I just want one controller ever.
  5. OMGxItsxCody Win User

    My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the controller I send them or replace it altogether?

    Mine was shipped to me with a defect in the left thumb stick. Not drift, but a physical noticeable bumpy feeling when you move the thumb stick. I specifically told the Microsoft associate I was on the phone with that I do not want them to replace my unit with a generic controller as I literally just opened mine today and it has my gamertag and custom colors. Are you guys saying that they will make sure my controller is exactly as I ordered it originally? I would be more than just angry if not.
  6. Dericka Win User

    My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the controller I send them or replace it altogether?

    Hi, I'm , an Independent advisor and I can surely help you.

    Don't worry we will work on this together. Yes, they will try to repair it and if it can't be repaired it will be replaced with the same unit. They will replace it with another controller if they don't have stock for the same unit.
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My elite series 2 design lab controller broke after 2 weeks of use. Will Microsoft fix the...

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