My elite series 2 controller was charging and now won't turn on at all.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I would highly recommend trying out the troubleshooting steps from this link first, https://support.xbox.com/help/hardware-network/....

Please choose "My controller won't power on" to get the correct steps for your concern.

If the problem still persists after doing the steps, please check if the controller is under warranty through this link, https://support.xbox.com/en-US/help/hardware-ne....

You can create a replacement order at https://support.microsoft.com/devices.

Hi,

I u understand that the Series X controller will be using a USB C connector to charge the battery (same as the Elite 2 controller), so charging stations that use micro USB won't work.

Hi darrenmonk,,

Thank you for posting on the Xbox forums.

We won't be able to provide proof that the grips won't peel off as that would be impossible since everyone grips their controller differently, but all we can say is that the series 2 Elite controller was improved with every previous feature in mind and that
includes the rubberized grips, as they now wrap around all the way to the top of the controller.

There won't be any discounts for owning the original Elite controller.

You can read more about the new Elite controller from the following sites:

• https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller-series-2
• https://news.xbox.com/en-us/2019/06...series-2-over-30-new-ways-to-play-like-a-pro/

Hi Ning Heming,

sorry to hear. Please check
"Charge The Elite 2 Series" and if it fails send it back as soon as possible!!

Hope this helps and please keep us informed

My Elite version 2 controller has never disconnected but the internal battery will NOT charge. It is a brick unless it is plugged in with the USB wire or sitting on the charging dock. when plugged in or on charging dock the white LED light blinks but never
goes to a solid light even after 10 hours sitting on the charge dock. I've never seen the LED light go to color "amber" to signify it has a low battery. 180$ for a wired controller less than 8 months old.

I contacted support they told me it would bee 100$ to REPAIR!! because my 90 day warranty was up lol. 90 days for a controller they say "should last a lifetime".....

oh and option #2 they sent me a link to buy an Xbox "play and charge kit" ...lol for an Elite Series 2. The Elite Series 2 that has an INTERNAL BATTERY!

I am beyond pissed off and I get everyone's frustrations on this thread. This is all after going through 4 series 1 elite controllers.

To me it's absolutely UNACCEPTABLE that Microsoft wont at the least repair these controllers that are defective. Not broken but defective. And I mean repair for free or shipping charge ONLY.