My Elite controller needs replaced, is under warranty, need to talk to a human because this...

Discus and support My Elite controller needs replaced, is under warranty, need to talk to a human because this... in XBoX Accessibility to solve the problem; I registered the controller, it is under warranty but it will not let me send it in nor give me an option to print a shipping label so I can return it.... Discussion in 'XBoX Accessibility' started by Lady Eggshen, Dec 30, 2020.

  1. Lady Eggshen
    Lady Eggshen Guest

    My Elite controller needs replaced, is under warranty, need to talk to a human because this...


    I registered the controller, it is under warranty but it will not let me send it in nor give me an option to print a shipping label so I can return it. I also cannot talk to a human at Microsoft about the problem. We spend tons of money and have been loyal
    to Microsoft and to have this BS go on when we need to have our controller replaced is just ridiculous. The repair page just reloads and asks me to re-sign in and then it goes to the page over and over. Anyone know how to get them actually on a phone so I
    can get this resolved? I have already tried to request a call and there is no option short of saying I am being harassed in order to get them to call me. This is nuts.

    :)
     
    Lady Eggshen, Dec 30, 2020
    #1
  2. brandiesel1 Win User

    Xbox controller

    Is it a standard controller or an Elite controller?

    If it’s standard you’ll have to replace the controller unfortunately. If it’s an elite you can get it serviced or replaced if it’s still under warranty.
  3. {Parity} Win User

    My LB button is broken can I fix it

    There are no user suggested fixes for controllers. If broken and not under warranty you will need to replace it.
  4. Mister Cizl Win User

    Xbox Controller Left Stick

    Hey PsychoYardGnome! You will need to contact
    support     about a replacement. In most cases the controllers are only covered under a 90 day warranty but you will need to talk with our support to confirm that. Thanks!
  5. buddhaholic420 Win User

    Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) never moved to replaced controller

    I bought Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) and have had the controller replaced, but now it shows like the replacement was not migrated to the plan. I need to get it fixed.
    I have already had to file standard warranty replacements numerous times. I am yet to use this one after the 1 year manufacturer warranty. Not that that has expired I am blocked from using the "Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years)" because it was associated with another serial. I need a real person at microsoft to help.
  6. The Viral Cyrix Win User

    Xbox one controllers are junk

    Still have my day one controller working fine. I have had problems with the elite but had those replaced under warranty service
Thema:

My Elite controller needs replaced, is under warranty, need to talk to a human because this...

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