My disk tray won’t read disks

Hello there!

I recommend that you try following the steps on this link first in order to resolve the issue Error 0x91d7000a occurs when you try to load a Blu-ray Disc on Xbox One | Xbox Support.

If the issue persists please try clearing your persistent storage following the steps below:

1- Go to settings

2- Select devices and connections

3- Select Blu-ray

4- Choose persistent storage and clear it

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

Hey I tried clearing it but to no avail it still won’t play regular dvds

I am having the same issue. All my other disk read perfectly normal. Sometime the MW3 disk reads great but most of the time it doesnt. I will sit there for a good 15-20 min opening and closing the disk tray. I have tried all the trouble shooting tips they
dont work either. Most time i close the tray and it says reading then the disk drive stops spining and it says open tray. Some times it starts to read it and starts to load the game then I get the disk read error. some time it will actually start to play
and I get the disk read error. i am on my second game disk.

I hate to break this to you, but BIll Gates has not been the CEO of Microsoft for some time now. Are you having problems with your disk tray not opening or is the disk drive not reading the disk?

My 360 does this but it doesn't seem to be a problem. I've pulled my 360 apart to fix RROD and there was nothing wrong with the disk tray. It may be the laser moving to position to the fact that the xbone has a non-front loading disk tray and it's been upgraded
to a push slot disk tray. Saying that the grind noise may be the disk spinning device holding the disk in place