My digital order is stuck on pending

Discus and support My digital order is stuck on pending in XBoX on Windows to solve the problem; I ordered some digital currency for a game and it's been stuck on pending. I opened chat with Microsoft support and they immediately told me that my... Discussion in 'XBoX on Windows' started by Irlsmatter, Aug 12, 2020.

  1. Irlsmatter
    Irlsmatter Guest

    My digital order is stuck on pending


    I ordered some digital currency for a game and it's been stuck on pending.

    I opened chat with Microsoft support and they immediately told me that my financial institution didn't approve it.

    So, I call up the bank and no, they definitely did approve it. So, that was a lie.

    I call Microsoft support and the gentleman tells me that Microsoft hadn't processed the transaction yet and I should wait a few hours.

    How is it possible that Microsoft "Support" can flat out mislead a customer? Are they trained to deflect customers from actually getting help?

    :)
     
    Irlsmatter, Aug 12, 2020
    #1
  2. JS_294 Win User

    Order stuck on pending

    Yes I got it before the expected date. But I have already returned it because I found I prefer mouse and keyboard.
  3. TriggerTre Win User

    Order stuck on pending

    Mine has shipped as well. I ordered on the 19th
  4. JS_294 Win User

    Order stuck on pending

    Check the order confirmation email for expected delivery date. Mine is expected to deliver almost 1 month after purchase. I am choosing not to get upset until the delivery date has passed; then I will have a reason to complain ;)
  5. Wade Butler Win User

    Order stuck on pending

    I called Microsoft customer support. All they could tell me is that "pending" meant they were trying to fill the order and the delay could be for a myriad of reasons. He then transfered me to wholesale, saying that they would have a better idea of what is
    going on. An automated system said they were closed and what hours they were open and to call back then. Ironically, I was transfered well within business hours.

    :(

    My guess is that it is related to current events, but I've had trouble finding the controller in stock anywhere since January. I was jubilant to find that it didn't say out of stock, when I paid $200 for it. Ha! Guess, I'm the fool.
  6. Emo Goggles Win User

    Order stuck on pending

    i can tell you lately no matter where i order from is its not an essential it will be on delay.
Thema:

My digital order is stuck on pending

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