My device powers on but nothing!

Hello Mohamed,



Thanks for coming to the forums with your issue with a blank screen. We recommend trying out the
troubleshoot wizard for blank screen. Please be sure to try all of these
and let us know. If still having issue not seeing anything you may want to think on getting the console repaired. You can set one up on the
device support page.



Thanks,

Brad

Hi Brad,

thanks for the answer, tried everything it only gets me tot he troubleshoot screen an nothing works then, tried all option even offline update (OSU1) but nothing!

tried also to open a ticket, but fouldnt find the device on my account, tried adding it but after completion of the add and adding SN, still doesnt show! Really nothing works for me here

any ideas?

tried even to call MS call center in Egypt but they aare closed so will try on sunday again!

if u have any suggestions please let me know

Hey there Miles!

To avoid confusion I'm going to lock this thread and we'll keep discussion confined to your original thread

HERE. That way we don't have multiple threads of thought going. ^_^

How are you having the Xbox One "communicate" with your devices? Are you using a Kinect or an IR emitter?

Either way, an IR signal is sent from the Xbox to the device. I would first be sure that nothing is blocking the Kinect/IR-emitter between the other devices.

Also ensure that in the "Device Power Options" settings (Settings-->TV & OneGuide-->Device Control-->Device Power Options [under Power]), make sure your Xbox is set to send a signal. It should be set to "Toggle" instead of "Nothing".

Hey, dperk89! Sorry to see any issues with changing your settings. This thread is nearly 2 years old. If you need further assistance with what you're running into, please post up a new detailed thread so that our community can work on helping you out. Thanks
for understanding!