My daughter can't create or join group chats with her friends on the Xbox App.

Discus and support My daughter can't create or join group chats with her friends on the Xbox App. in XBoX Rewards & Social to solve the problem; Hello, My daughter has started using her own Xbox profile (rather than mine) and she wants to join some of group chats she was part of on my account.... Discussion in 'XBoX Rewards & Social' started by Mark Burnett1, Sep 4, 2023.

  1. My daughter can't create or join group chats with her friends on the Xbox App.


    Hello,

    My daughter has started using her own Xbox profile (rather than mine) and she wants to join some of group chats she was part of on my account. However she can't. I've been through all the settings in the Xbox Family app and Microsoft family app, and I can not see anything that would be blocking her access. Could you please assist as currently she still has access to my account and we want to get this sorted.

    When she tries to create a group chat she gets a message reading 'Group Chat creation failed. Please try again'

    When she is added to an existing group chat it just does nothing

    when she is added to a new group chat, the other people are added, but she is not, and there is no further information about it.

    Just to be clear, I am not talking about parties (we havn't tried that yet) I am specifically refferring to group chats.

    It also is not a problem with the router connection as I am in the group chats on my account with no problem.

    I am convinced it must be a parental control somewhere, but I am unable to locate the correct setting.

    Many Thanks

    :)
     
    Mark Burnett1, Sep 4, 2023
    #1
  2. Kathy A. Win User

    My daughter can't create or join group chats with her friends on the Xbox App.

    Good day!



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    My daughter can't create or join group chats with her friends on the Xbox App.

    Hello Mark Burnett1,

    Thank you for posting in Microsoft Community.

    We understand that you are trying to allow your daughter to join and create group chats on her Microsoft account profile. Let us check on this together and sort this out in timely manner.

    To ensure your child can join and create group chats it is required for them to be added in a Microsoft Family. Where you as the parent/guardian can manage their accounts for them to be monitored on what they are streaming, playing and paying. To get started, visit this link and sign into your account - Microsoft Family Safety. Add your daughter as a member and start managing her account. Learn more here: Manage a member’s content in the Xbox Family Settings app | Xbox Support

    On Xbox settings, you will have to visit Xbox account settings for Privacy so you can manage her profile.



    1. Sign into your Microsoft account and go to the Xbox Family Settings page. Link: Xbox Account | Settings

    2. Select your daughter's gamertag.

    3. Under the "Privacy & online safety" section, select "Xbox Live privacy."

    4. Under the "Communication & multiplayer" section, make sure that "You can communicate outside of Xbox Live with voice & text" is set to "Allow."

    5. Make sure that "You can join multiplayer games" is also set to "Allow."

    6. Save your changes.

    Learn more here: Manage a member’s content in the Xbox Family Settings app | Xbox Support



    If your daughter is still unable to create or join group chats after these settings have been adjusted, you may want to try resetting the Xbox app on her device or contacting Xbox Support for further assistance.

    I hope this helps! Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

    Sincerely,



    Microsoft Community Moderator
  4. CRZRTHNUS Win User

    My daughters friends can't join her anymore

    Google Translate thinks it says:

    "Hello

    perhaps it could be that the privacy settings of the console are wrong because that restricts it or if you have parental control, check it because there it could be blocked.

    I hope it has been helpful greetings."

    Also, your worlds on the iPad should be open when trying to play. In the Minecraft menu, go to Settings > Multiplayer > and make sure it's set up to where her friends can play with other friends.
  5. TiffanyH1 Win User

    My daughters friends can't join her anymore

    Sorry I only know a little spanish. I dont know what this says
  6. Omnipotent Diva Win User

    My daughters friends can't join her anymore

    you might have somthing still off
Thema:

My daughter can't create or join group chats with her friends on the Xbox App.

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