My data is up to date but I do not receive Live Rewards

Hello WellFenandes,

We responded to you at (http://forums.xbox.com/en-US/thread/b42cea1b-4da9-4760-932d-0c6cd2815ba3).

Hello MidnightTsuki,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Hello HarimoFourLunch,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hello Ar501Dboy,

We do not see any movie purchases this month. Please keep in mind that it takes us up to 96 hours to receive and process new activity, as stated in the FAQ:

When will I receive my Rewards?



Your Rewards Credits and MyVIP Gems will appear as pending within 96 hours of completion of each specific offer.

So if you only recently made those purchases, we have not received that data yet.

Hello CousCousCaboose,

Unfortunately, we do not receive any transaction information from physical retail stores, which is why we cannot Reward your purchase. It may be possible that the representative may have been thinking about Microsoft Rewards and not Xbox Live Rewards, as
all our FAQ's and Terms and Conditions for our console upgrade offers explicitly reference the fact that we can only Reward purchases from MicrosoftStore.com. As we do not overlap with the Microsoft Rewards program, I do not know if they do or do not have
their own particular offer that works in conjunction with retail stores. However, for our program, without your purchase data, we cannot award the Credits, since we do not have any purchase data to back up such a Reward. If possible, I would recommend returning
the physical purchase and re-ordering from MicrosoftStore.com if you wish to participate in this offer. Again, we apologize for the confusion.