My CSV was used but not by me

If you're trying to purchase something that costs more than what you have in your Currency Stored Value (CSV), then you'll need to use a different payment method.

If you'd like to split the payment between say, a credit card, and the remainder of your CSV, you can do that too. Simply select your credit card as the payment instrument to be used for the purchase, and you'll get a pop-up that asks if you want to use
whatever's in your CSV.

Are you using CSV/Currency/Gift Card or an actual bank card?

Hey there!

Thanks for the support message.

To add to Smwutches answer, you can not use CSV (currency stored value) to purchase any type of Xbox LIVE Membership because by default, auto-renewal turns on, and CSV is not a valid payment instrument for a recurring payment.

Cheers!

the local currency I have purchased matches with my console's locale. plus I'm able to see my CSV on my account before making the purchase. despite having that on my account. I'm still not able to purchase it. Basically it's forcing me to use my credit
card.

Hi, how do you use the CSV money once your concole in enrolled in the beta program?