My credits won’t deposit

Discus and support My credits won’t deposit in XBoX Rewards & Social to solve the problem; I revived an email today saying I had to contact support through the forums. I assume it’s because my credits won’t deposit. I’ve had this issue... Discussion in 'XBoX Rewards & Social' started by VULGAR DISPLAYz, Oct 12, 2017.

  1. My credits won’t deposit


    I revived an email today saying I had to contact support through the forums. I assume it’s because my credits won’t deposit. I’ve had this issue forever. I was told long ago to change my region. But that didn’t help. I don’t think I’ve had a deposit in a
    year. And I spend a lot of money on Xbox Live. Please look into it for me. Thanks!!

    My gamer tag is:

    My credits won’t deposit [​IMG]

    :)
     
    VULGAR DISPLAYz, Oct 12, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Credits won’t deposit

    They would be scheduled to deposit on April 12.

    It takes 96 hours for the credits to show as pending in your rewards account. Once pending, they follow normal deposit rules of being deposited by the following 15th or 30th of the month. If you get to 5,000 between the 1st and 15th, they are deposited at
    the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
     
    Smwutches, Oct 12, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Credits won’t deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Oct 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My credits won’t deposit

    Hello VULGAR DISPLAYz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have occasionally given us fixed deposits, like your last deposit a few months ago. We apologize for the inconvenience, and ask for your
    patience while our other team works on a solution.
     
    XBLRewards8, Oct 12, 2017
    #4
  5. XBLRewards8 Win User

    My credits won’t deposit

    Hello VULGAR DISPLAYz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have occasionally given us fixed deposits, like your last deposit a few months ago. We apologize for the inconvenience, and ask for your
    patience while our other team works on a solution.
  6. Smwutches Win User

    Credits won’t deposit

    They would be scheduled to deposit on April 12.

    It takes 96 hours for the credits to show as pending in your rewards account. Once pending, they follow normal deposit rules of being deposited by the following 15th or 30th of the month. If you get to 5,000 between the 1st and 15th, they are deposited at
    the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  7. XBLRewards8 Win User

    Credits won’t deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. Smwutches Win User

    Reward credits won’t deposit

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
  9. XBLRewards8 Win User

    I have roughly 21,000 credits. I'm wondering if it will deposit soon

    Hello LordToddHoward,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    Therefore, since you triggered your automatically scheduled deposit with Credits that were placed as pending in early March, those Credits will be a part of the end of month deposit cycle. It is not possible to get a deposit outside of the mid and end of
    month deposit cycles. "Early deposit" refers to the ability to request a deposit at a Credit amount before reaching the 5000 Credit amount that triggers a automatically scheduled deposit.
Thema:

My credits won’t deposit

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