My credits were not deposited

I've been given some amount of rewards credits by xbox support as sort of a refund, and these points were immediately deposited and converted. Hovewer, my actual credits that i had before, were not deposited and just show up as a deadweight on a rewards
page. I can see the amount and description about the deposit dates(rather, on which day they are deposited) but there's nothing else. According to description, they should've been deposited 3 days ago, yet they were not. So, what do i do?

Made another topic, as i was unable to edit or delete previous one, but had to add some information:

Support team told me to specify these numbers 1421244105 i think it's the number of my ticket or something like that.

Also, number of xbox live credits that i'm talking about - 8000.

:)

 

My credits were not deposited

Hello xSuuperSoldieRx,

Xbox support cannot adjust a Xbox Live Rewards account. They awarded you a refund in our name, but that was not done through our Xbox Live Rewards program.

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.

 

My credits were not deposited

I've been given some amount of rewards credits by xbox support as sort of a refund, and these points were immediately deposited and converted. Hovewer, my actual credits that i had before, were not deposited and just show up as a deadweight on a rewards
page. I can see the amount and description about the deposit dates(rather, on which day they are deposited) but there's nothing else.

According to description, they should've been deposited 2 days ago, yet they were not. So, what do i do?

 

Hi there,

The next deposit date is April 12th - hang tight, you will get your rewards credits deposited soon!

I hope this helps,

-

 

Hello xSuuperSoldieRx,

Xbox support cannot adjust a Xbox Live Rewards account. They awarded you a refund in our name, but that was not done through our Xbox Live Rewards program.

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Russian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.