My credits have not been deposited into my account and it's been over a week since I made ...

Rebates are calculated after the end of the month and given by the 15th of the next month. So it's too soon to see credits pending for November purchases.

Hello BeloCretino,

From our FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Since you are looking at your Lifetime Credit amount, this is showing you
all Credit events over the entire duration of your account's lifetime. This includes previously deposited Credits, like your deposits on

2017.02.08 - Deposit - 6000

2017.01.11 - Deposit - 19850

These deposits are placed into your Microsoft Account as usable currency, and will be recorded on your commerce page (https://commerce.microsoft.com/) as a refund with a negative amount. If you have made a purchase
with your Microsoft Account, then those funds will have already been used, since promotional Credits are used first from your Microsoft Account.

Hello Smasher39,

There is no date being shown since the end of month deposit is currently being processed, and the next deposit date has not yet been scheduled. Since you have already been scheduled for a deposit due to being over 5000 pending Credits, there is no need to
request a deposit, and that button has been removed. Your Credits that were pending before the 15th of this month have been deposited in this recent deposit cycle.

Hello ShugotenshiX,

As was stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once
you are at 1000 or more pending Credits. There will be a button on your MyRewards page. Since your deposit has now been automatically scheduled since you hit 5000 pending Credits, there is no longer a need to request a deposit manually, so that option has
been removed. Once Credits are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your account in the first half of any given month, that amount will be converted to your local currency
and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount will be deposited into your Microsoft account on or around the 15th of the next month.

Hello Legend Millzz,

We can confirm seeing the successful deposit of the amount you describe on January 11th of 50250 Credits. This should show up as a refund with a negative amount, since we are adding and not taking funds from your account, as Smwutches' says. Since promotional
credits take priority over other funds, if you have made any purchases using your Microsoft Account as the payment method, those funds may have been spent already. Unfortunately, we do not have any access to Credits once they have been deposited, so if you
believe these Credits have gone missing, you will have to follow up with Xbox billing support.