My Credit Card was charged for 39,99 $ but I did not purchase anything

Thank you.

It is important to clarify that as the transaction is not there, this means the purchase was made on another account.

So in order to get a refund, you need to dispute the charge with your financial institution.

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > click on “refund eligibility”.

Please be aware, as we're community users, none of us can do any kind of balance transfer, and as the transaction is under your account, Microsoft is not capable of providing a refund because they require the Microsoft Store order number.

Hello, Kees K. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this amount appear?

https://account.microsoft.com/billing/orders

In case you have more emails, you may want to check the order history with each one.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your answers.

Regards,

Arturo.

It reads:

No purchase done last 12 months!

In my transactionhistory:

No purchage over the last 12 months.

Please transfer the 39,99 to my account.

Regards,

C. Kooiman.

Great! Now my account got blocked after i tried to purchase DAOAwakening andit did charge my credit card !