My controllers won't sync to my Xbox one now what do I do

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

I'm having this same problem after I updated my controller, now it won't sync or if it is it won't do anything, not even when I plug it in with a micro usb

My sync button turns off my Xbox one X and won't connect any controllers.

When controllers do connect they disconnect and flash.

Had this problem since beginning of February.

My controller and Xbox don’t want to sync together. My Xbox doesn’t flash when I press the button that makes them sync but my controller does and without the controller, I can’t restart the xbox. What should I do?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

That may cause issues as well but let's perform troubleshooting steps on your console. Kindly follow the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Unplug your console for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​