My controller won't connect, what do I do?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

That may cause issues as well but let's perform troubleshooting steps on your console. Kindly follow the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Unplug your console for 5 minutes.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Windows 10

All I see is "Connect a controller to get started". My controller is connected. What do I do?

I know what you are talking about. What you have to do is go into setting and disconnect your controller from your xbox and then it shouldnt be connecting to it until you re-sync it.

I don't have my Xbox on and it won't connect anyway.

Hello, My name is King. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

My sync button turns off my Xbox one X and won't connect any controllers.

When controllers do connect they disconnect and flash.

Had this problem since beginning of February.