My controller will turn on and turn my Xbox on but won’t do anything else once my Xbox is on

Hi,Adolfo! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you been able to test your controller while connected with a USB cable?

If your controller works when connected to your console with a USB cable let´s try updating it.

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.

If it doesn’t work when connected to your console with a USB cable, your controller needs to be replaced.

Hey Mr BC 35,

Lets try the following first:

- Press and hold down the White Xbox Button on the Console itself until it shuts completely off.

- Unplug Power chord from wall and Power brick for 2 mins.

- Replug and restart.

- Try to sign in again and if you see any Change of your Situation.

-lg 2Bad4You

My console is the Xbox series X. My controller stopped working last night while I was playing a game and it said reconnect controller but it was still on. I’ve tried holding the pairing button but nothing happened. I’ve tried taking it out of range of my Xbox to see if it would shut off. I’ve tried restarting and unplugging my Xbox. But my elite controller still has the light on and won’t do anything. Even the button to change paddle presets isn’t turning those lights on.

Thanks a lot!

although i losy my game data my xbox is working fine.

I new i had to restore it to factory default but i just didnt know how to without using my xbox!

Hello

Thank you for bringing this issue to our attention here on the forums. Your quickest solution could possibly be to return to the retailer and see if they could exchange your console for another one. Also you could try and see if you are able to manually
access the Troubleshoot screen to Reset the Console to Factory Defaults.

Depending on how recently your Xbox One console was last updated, you may be able to perform an offline system update using the Xbox Startup Troubleshooter. To see if this option is available on your console, follow these steps:

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.