My Controller isn't picking up my Headset that I connected

The Xbox One controller uses the same wiring standard that Android phones use (CTIA). If you have an Android phone, plug in your headset and see if you hear anything and try and make a call using the headset, make sure the mic is working too.

Apple phones use an OMTP standard and the mic and ground wire are flipped and the mic doesn't work on the Xbox controller.

Connecting a compatible headset to Xbox One

https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset

Troubleshooting basics -

- Make sure the mic mute switch on the headset is not on

- Clean the jack that plugs into the bottom of the controller and re-seat the headset jack

- Check the mic on the headset. Some mics are detachable, so re-seat the mic on the headset

- Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

Xbox One Chat Headset troubleshooting

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help



With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset Mic is set to On and headset volume and mic monitoring is turned up

- Check the headset itself just to make sure there's no mute enabled on the headset

Start a party and see if the circle lights up around your gamer pic

On your Xbox, make sure the headset audio is set correctly - if this fixes it you're good

Settings > Display and Sound > Audio Output > Headset Audio - Stereo Uncompressed

Controller troubleshooting. If it's a software issue with the controller, this should help.

1) Settings > Kinect and Devices > Devices and Accessories > More Options

2) Select Firmware version, (even if it states no update available) and then choose Update Now.

- When its done it should state no updates needed

- Choose Close

3) Choose More Options > Select Assigned to and re-assign your profile to your controller

4) Buzz the controller. It should buzz. If it doesn't, either the feature is turned off or the batteries are low. Use new batteries and test again.

5) Go back to Configure and choose Restore Original. This resets the controller back to defaults

6) Pull the batteries out of the controller and leave them out until the Xbox has restarted from the step below

7) Hard reset the Xbox - Hard reset the Xbox by holding down the power button on the front of the Xbox for 15 seconds. After the 15 seconds let go of the power button then restart the Xbox.

8) Put batteries back in the controller

9) Re-sync your Xbox One controller to refresh the connection back to the Xbox.

- If you're not sure how - https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

10) With your headset plugged into the bottom of your controller

- Hit the Xbox Button on your controller and instead of choosing settings, choose Audio

- Make sure the Headset volume is all the way up

11) Now test the headset and see if it's working.

If your headset and mic are working on an Android phone but not working with the controller, it could be an issue with the controller.

Temporary fix for this:

Connect the headset to the controller with the MS adapter and a 2.5mm-3.5mm cable. As soon as you connect them you can remove the cable and it works. Looks like the headset isn't picking up all wireless signals anymore.

I tend to stay away from deadsets as the cords can short out, instead I use a $7.00 JVC Gumy Plus earbuds and mic I picked up at Wallyworld which has a more flexable cord that isn't as prone to breaking (shorting out) near the input jack. - Which I suspect
most likely happened to your headset.

Temporary fix for this:

Connect the headset to the controller with the MS adapter and a 2.5mm-3.5mm cable. As soon as you connect them you can remove the cable and it works. Looks like the headset isn't picking up all wireless signals anymore following the dashboard update.

Hi Lemm,

I have the same headset for my PC and to use it on my Xbox One it needed to be connected via the controller. To do that you will need a connector that joins the headset and mic jacks into one jack to plug into the controller. In the end my experience with
them on console was sub par and I ended up picking up a separate headset for my Xbox. Hope it helps