My controller is going crazy

Hi,

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Thank you for understanding.

Hello yazzle79,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing issues with your controller after a forced update. I'd like to ask few questions to get a better understanding of the issue:

Have you tried resetting your controller? To do this, press and hold the small button on the back of the controller for about 10 seconds. This will reset the controller and may resolve the issue.

If this doesn't work, you may want to try updating the controller firmware. You can do this by connecting the controller to your Xbox console with a USB cable and following the on-screen instructions.

If the issue persists, it may be a hardware issue and you may need to consider getting a replacement controller.

Please see: The buttons on my Xbox controller aren’t working | Xbox Support / I can’t update my Xbox controller | Xbox Support / Request an Xbox controller replacement | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

Its also possible your control could be experiencing some sort of physical or software related malfunction that may not be fixable with an update.

If that's the case you have one of three options. You could troubleshoot it to see if you could fix it, buy a new controller, or se if its repairable or replaceable under warranty. I'll leave you with support links for the controller troubleshooter and for
the Xbox Devices page. Most controllers are covered by a standard 90-day manufacturer's warranty as listed in the fine print of the manual in addition to the warranty provided by the store on the receipt for the device (whether it was an extra purchase or
mandatory for the store to give.) Warranty information for most devices can also be found online, often times if you are within the warranty period and the device is truly broke they should ship you a new one.

https://support.xbox.com/en-US/browse/xbox-one/controllers

https://support.microsoft.com/en-us/devices

https://support.xbox.com/en-US/my-account/warranty-and-service/xbox-product-documents-info

https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

I added a few extra links involving common warranty issues and questions to help as well.

try repairing the controller

Hello SandElf45320258,

Thank you for posting on the Xbox forums. We understand that the select window is moving constantly on it's own through the Xbox menus.
How many controllers are experiencing this issue? Is your console enrolled in the

Xbox Insider Program? We recommend
power cycling the console by holding down the power button on the console for ten seconds. Be sure to let us know the results!