My controller is connected but the button won’t work?

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

Are all of the buttons completely non functional, or can you navigate to your settings?

It could be worth checking if your controller needs a firmware update.

1. Select "System" and then "Settings."

2. Click on "Devices & streaming" and then "Accessories." Select the controller that you wish to update.

3. Click on "Device info" and select the "Firmware version" box.

4. Click "Update Now"

Make sure that you are pressing the buttons on the console and not the controller. You can keep on trying but in case it won’t really work, I’m afraid the console needs a service. Since you are being prompted to sign in using the controller, try connecting it using a USB cable too.

It won’t work with my phone/ pc. I tried connecting it to the console with a wire, putting new batteries in, and disconnecting and reconnecting and none of those worked. I’ve tried these methods on both of the controllers

I have tried clearing the MAC address but when it gets the screen prompting me to restart, it won’t restart. I hit the restart button and nothing happens. I tried holding the Xbox button on my controller and restarting that way but it didn’t work.