My controller freeze my game

You seem to have performed all the necessary steps, Maxime. And with the information provided, the issue is indeed within the game.

Got it. Please make sure that your controller is updated, Maxime and if this is only happening with this game it may mean that the issue is the game itself.

It update clean start UP and doing one thousand more stuff i dont have other controller maybe dont happen with keyboard

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work we may need to uninstall and reinstall the game.

I understand that you have already reached out to the game support, however, for in-game issues they need to investigate further because the issue is not the controller since other games are working just fine. If you have already tried the necessary steps, you can let them know so they can investigate this.