My controller does not take inputs when I launch a game and reach the main menu, why?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Check if there is a problem with your controller by trying to use it with a different game or device. If the controller works fine with other games and devices, the issue is likely with your Xbox profile.

Try signing out of your Xbox profile and signing back in. To do this, go to the home screen, select your profile, and then select "Sign out." Then, sign back in with your account and see if the issue is resolved.

If signing out and back in doesn't help, try clearing the cache on your console. To do this, press and hold the power button on your console until it turns off, then unplug the power cord and wait 10 seconds. Plug the power cord back in and turn the console on. This will clear the cache and may fix the issue.

If the issue persists, you may need to reset your Xbox profile. To do this, go to the home screen, select your profile, and then select "Manage account." From there, you can reset your profile and see if that resolves the issue.

Unfortunately, I have not previously connected my app on my phone to my console, and am now unable to do so without any controller input. The controller works just fine when I insert a game disk so that the game automatically launches. But as soon as I hit the home button and the home menu comes up, there’s no controller input except for the home button which will return me to the game. Is there any other way to update the controller firmware without the use of the controller itself?

Where do you clear the cache first of all and why would that have any thing to do with the controller not working when a game launches... Controller input is not stored in the system cache.

I have been experiencing this problems for a few days now. Last night when I was playing CoD AW with friends my controller stopped working in the game only. Menus and Xbox home it worked fine. As soon as I would join a game it would stop. It happens on multiple
controllers and is very frustrating.

Someone from Xbox needs to respond to this as it is an obvious bug or problem with the system.

I randomly got the controller to stay connected. When I open the Xbox App it says "This controller is connected via Bluetooth. Connect a USB cable to configure it." When I click on the test button, none of the buttons are registering inputs. The "Game
Controllers" settings menu just lists a generic "Bluetooth XINPUT compatible input device" and does not register any inputs there either.

Hi, I've been having the same issues since last week Monday or Tuesday. It first started with Forza Horizon 5; I would turn on my Xbox with my G923 wheel and launch the game with input from the wheel; I never turned on my wireless controller. Once the game started and the Turn 10 Studios and Microsoft Games title screens showed, the audio was obviously laggy/choppy. The video quality and speed was fine. Then it took forever to get to the main start menu for FH5 and the audio issues persisted, sounding just as laggy/choppy. The game wouldn't take input from the G923, so I turned on my wireless controller and the game responded to the inputs from the controller. I pressed the center Xbox button on the controller and tried to go Home, but this took about five minutes to get the Xbox button menu to come up so I could select Home.

Once I was home, the Xbox was responding to inputs from the wheel and there was no lag or audio issues. I selected F1 22 and immediately the same issues came up. The game wouldn't respond to inputs from the wheel, only the controller, and audio was laggy (but not choppy, just not in sync with video displays). I was able to navigate to the track, using inputs from the controller, but the loading screens took quite a bit of time to load. Once I exited the pitlane, the xbox wouldn't take inputs from the wheel, the throttle was stuck open, and there was a slight lock on the steering wheel to the left.

At first I deleted both games and redownloaded them. The same issues persisted after redownloading them. Then I tried hard resetting my Xbox and nothing changed again. So then I reported the issue to the Forza Support and they recommended I disconnect the wheel and try starting up the game. The game starts and works perfectly fine when the wheel is not connected to the Xbox at all, but as soon as I plug in the wheel, the game studders, audio issues return, and it wont' accept inputs from the wheel at all.