My console has factory reset randomly on its own what happened?

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

That was a strange issue. I am not certain what caused the issue, but it could be possible that the console was updating in the background and got interrupted. The best option we can do now is to make sure that it starts normally so we can reinstall your apps and games back.

For us to be sure that there won't be any major system issue, we could try to perform a factory reset and choose to remove everything.

what if i do not have access to a pc for it

For a detailed guide, please use this link: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

It's a two-step process using a computer and your console, I highly recommend you use the above link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

Let me know if it works!

Hi JaydenFinley, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is not a normal situation.

I would suggest you do a full system reinstall via a USB device, this should fix the problem.

What has most likely happened is the previous owner hasn't fully reset his xbox and his profile licenses are still attatched to the console. Performing a Factory should delete the license.

support.xbox.com/.../reset-console-to-factory-defaults