My cloud gaming won’t let me sign in. And just loads, but never loads and signs in

Hi there Eleanore, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

It seems that the Xbox Cloud Gaming website (https://www.xbox.com/play) is experiencing issues, as I see that I'm encountering the same problem. When I open the website, it appears as follows:



However, it appears that this is only affecting that website, as you can still play without any issues in the cloud from the Xbox Game Pass app on mobile phones and from the Xbox app on Windows.

It's advisable to report the issue to Xbox through the following website:

https://support.xbox.com/xbox-live-status

On the left side of the website, please click the green "Report" button and fill in the requested information. This way, Xbox engineers will be aware of the problem with the Xbox Cloud Gaming website and can work to resolve it as soon as possible.

In the meantime, if you prefer, you can play in the cloud from the Xbox app on Windows or from the Xbox Game Pass app on your phone, as it seems that there are no issues with those methods.

I appreciate your understanding and hopefully they will solve the issue soon.

Kind regards,
Gerardo.

No problem, Eleanore, it's a pleasure to help.

Kind regards,
Gerardo.

It doesnt give the option to sign in, i press the icon to sign in. It loads but it never loads up to let me sign in, it stays on the same page.

No, its only 360 games it will ask me to sign in a account so ill click mine and it will just say signing in with the loading circle thing and never sign in

I am signed in to the same accounts on both iPhone and PC. Games will not save on iPhone nor PC, even though when possible I attempt to load my save data from the cloud. Cloud storage doesn’t have any saved data regardless of the device I use. I’ve been trying all day long to get it to save my games but it just won’t work