My chat mixer is grayed out.

Hello AJ. I’ve tried everything you told me to do as well as trying different headsets controllers and trying to plug in the headset slowly. Nothing works and it’s getting frustrating.

Hi, Trevor! Thank you for your reply.

I'm sorry you are still experiencing issues with the chat mixer.

If you don't mind, could you tell me what brand/model of Xbox controller and headset you are using? Some controllers and headsets have built-in features that override the console's chat mixer and allow you to control audio balance directly from your device.

I'll be looking forward to your reply.
Best regards.

Hi, Trevor! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with the headset chat mixer.

• Do you, by any chance, have a different controller with your headset? Alternatively, you could try a different headset or set of earbuds/headphones with this controller.

• Have you already made sure both your console and controller are up to date?

- You can check for console updates at Settings > System > Updates.
- You can check for controller updates by going to Settings > Devices and connections > Controllers and headsets > [...] under your controller.

In addition to this, would you mind giving me a quick summary of the troubleshooting you've done so far?

Thank you! I'll be looking forward to your reply.
Best regards.

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you tell me what have you tried so far?

Is your headset working on other devices