My boyfriend’s Xbox account got hacked with Email and recovery email changed.

iagirl1979 · Jun 5, 2023

My boyfriend’s Xbox account got hacked. They changed the address and recovery address. He tried to set up a new account with the same email address but Microsoft said it’s linked to another account. So he tries to login but it says his account doesn’t exist. When looking at the login on Xbox it has his gamer tag, gamer name, and the original email address. He has filled out all the information on trying to get his account back but says they can’t confirm it’s his account. He spoke with three people where he had to go over the same questions to make sure it was his account. The first two guys could see all the information but the last guy made him fill out the sheet again which was unable to be verified. This is so frustrating!!!!Any help???

:)

CarTzy

Hello iagirl1979,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

Help with the Microsoft account recovery form - Microsoft Support

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

lochy s

I tried using the 'account recovery form' however it asks for the email of the account but since it was hacked and the email was changed I dont know the email.

AVIRAL NACHHOLA

Thanks for the reply but i already reset my password through this. My problem is i am unable to change the recovery email that Hacker changed earlier. He still access my account as he got his email set as recovery email on my account.

Sparsh Chauhan

hello so i also encountered this problem and then i got to know that an unknown account was associated to my email and then i got to know that my email was hacked i tried the recovery form but till then the hacker had changed everything then microsoft said they cant do anything very bad service btw.

My boyfriend’s Xbox account got hacked with Email and recovery email changed.