My billing information is correct but it says I need updating for my points to be deposited.

SoI lnvictus · Nov 11, 2016

When I go to my rewards profile it says I need to update my billing information for my rewards points to be deposited but my billing information is correct. Any help on how to fix this?

:)

MeanUncle293577 · Nov 11, 2016

account needs updating to make a deposit?

I have rewards point that I cant access because my rewards says "your account needs updating to make a deposit". When I click on it, it takes to me to my microsoft account and everything in there looks fine. My billing address is correct so why cant the
points be deposited?

Genetic20 · Nov 11, 2016

Unable to receive credits from xbox rewards. It keeps telling me my account needs updating.

So as the title says, i have two pages of credits waiting to be deposited to my account, but it keeps telling me on my account status that attention is needed. then it says account needs updating.

Everything is correct in my billing account, so i cant find a problem.

XBLRewards8 · Nov 14, 2016

Hello SoI lnvictus,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello SoI lnvictus,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Jeeper94

It's been 25 months since my last deposit. I have 36,200 points pending. Billing information is (and has been) correct. Ridiculous.

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

BxLegendary

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

My billing information is correct but it says I need updating for my points to be deposited.