My ark bough on microsoft store randomly crash without error messages.

Hello Saaph,

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Hello Saaph,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello,

Thanks for taking some time trying to help us.

My son tell me that hes not interested anymore in playing ark, and he was the reason i was playing so..

The issue is not resolved but we dont need the assistance anymore.

Thanks again for taking the time.

Have a good day

Hello,Hayden17

Welcome to Microsoft Community.

I'm sorry to hear that you're experiencing issues with Ark: Survival Evolved. Game crashes can be caused by various factors, and troubleshooting can sometimes be a bit challenging. Here are some steps you can try to resolve the issue:

1. System Requirements: First, ensure that your computer meets the minimum system requirements for Ark: Survival Evolved. It's possible that your hardware might not be sufficient to run the game smoothly.
   
2. Update Graphics Drivers: Make sure your graphics drivers are up-to-date. Outdated drivers can cause compatibility issues and crashes. Visit the website of your GPU manufacturer (NVIDIA, AMD, or Intel) to download and install the latest drivers.
   
3. Verify Game Files: If you installed Ark through the Microsoft Store, you can verify the game files for corruption. To do this, follow these steps:
   
   • Open the Microsoft Store app.
     
   • Click on your profile picture in the upper-right corner.
     
   • Select 'Downloads and updates.'
     
   • Under 'Get updates,' click 'Get updates' next to Ark: Survival Evolved.
     
4. Disable Overlays and Background Applications: Sometimes, third-party overlays and background applications can cause conflicts. Try disabling these and see if the game runs without crashing. At the same time, make sure to adjust the game display quality to the lowest setting and run it at the lowest quality to see if it crashes.
   
5. Check Event Viewer: You can also check the Windows Event Viewer for error messages related to the game crash. It might provide more specific information about what's causing the crash. Some players have reported that the game's corresponding path stores your crash logs.
   
6. Contact Support: If the issue persists after trying these steps, you may need to contact Ark: Survival Evolved's official support or forums for more specialized assistance. They may have specific solutions or workarounds for the Microsoft Store version of the game. Here is the entry:
   
   ARK: Survival Evolved (survivetheark.com)
   
   Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
   

Best regards,



Chandy |Microsoft Community Support Specialist

-----------------------

* Your patience and cooperation are highly appreciated.

Hi I tríed to buy Ark today with my credit card, And I did not allow to do that. The error Message was to contact Microsoft