My ark ascended is not working for me. It keeps saying I need to be signed in to play online.

Hello Mikey,



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Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Mikey,

Thank you for posting in Microsoft Community.

We understand you are having issues with your ARK Survival Ascended game. It sounds like you’ve tried some of the common solutions, but they didn’t work for you. I appreciate your patience and efforts in trying to fix it. No worries, I will do my best to help you.
We can try some troubleshooting steps to fix the issue however, if the steps fail, we may need you to reach the Game developer as they specialize in addressing game-specific issues and have the necessary expertise to help fix the issue.

There are a few possible causes for this problem, such as a corrupted game file, a network connection error, or an account verification issue. To narrow down the cause, I suggest you try the following steps:



- Check your network settings and make sure you have a stable internet connection. You can test your network speed and latency by going to Settings > Network settings > Test network speed & statistics.


- Clear your local saved games cache by going to Settings > System > Storage > Clear local saved games. This will not delete any of your saved data, but it will sync it with the cloud and may resolve any corrupted files.

- Uninstall and reinstall the game.


- Verify that you are signed in to the correct Xbox profile that owns the game. You can check this by going to Settings > Account > Sign-in, security & passkey. If you have multiple profiles on your console, make sure you switch to the one that has the game license.

- If none of the above steps work, you may need to contact the game developer (Studio Wildcard) for further assistance. You can reach them on this https://support.survivetheark.com/hc/en-us

I hope this helps you resolve your problem and enjoy playing ARK Survival Ascended online. If you have any other questions or issues, please let me know. Have a great day!



Sincerely,



Microsoft Community Moderator

Also, when we try to enter the online server it tell that I need a online access but, the Xbox is linked and I can download gamepass games or play online on other game. It's only with Ark survival ascended

Hi， xDDKxmalcolm

Welcome to Microsoft Community.



According to your description, you cannot install your DLC content in Ark Survival Ascended.



This is a hot issue, and the community has received a lot of feedback from players with the same problem.

Ark Survival Ascended - "DLC not installed" - Microsoft Community

You may need to wait for an official update to install the DLC content normally.

And you can try to uninstall and install it on the Microsoft Store/Xbox different programs to see if it works.



Best Regards,

Logan | Microsoft Community Support Specialist

Some more ARK, need to ascend in time before Extinction. Also probably some rounds Rocket League and OW as usual.